Resume.

Brittany Glover

Professional Experience

Product Management & User Experience Consultant, LBG Media Consulting, LLC

November 2010 - Present

  • Serve as a product management leader and prototype UX engineer for accelerator initiatives and innovative startups producing iOS, Android and responsive web applications; specializing in SaaS, artificial intelligence, machine learning, eCommerce, and risk-management verticals.
  • Profile market and user needs to conduct and provide insights from market research, user experience interviews and feedback, innovative opportunities and mining of internal customer data in order to determine business requirements and product roadmap development.
  • Establish and lead go-to-market plans and cross-sectional rollouts to orchestrate high market adoption, working closely with marketing, sales, support and agile teams to leverage internal and external feedback data.
  • Facilitate a variety of design thinking, user experience workshops, program increment (PI) trainings for small to large teams in order to define and drive strategy, aligning scrum/kanban teams in an agile development methodology.
  • Work with cross-functional teams to initiate and develop initiatives, epics, features with stakeholders and collaborate with development teams to develop user stories in order to drive execution; frequently developing UX designs and UI prototypes for new and existing products, features and platforms.

Senior Product Manager, CA Technologies (Acquired by Broadcom)

September 2018 - November 2018

  • Led and unified cross-functional agile teams from product conception through launch and multiple iterations, ensuring alignment of product roadmap and consistent customer satisfaction.
  • Redesigned and implemented new cross-sectional go-to-market process for feature deployment and adoption, improving internal and external stakeholder communication.
  • Tracked qualitative and quantitative feedback to determine most viable solutions for new initiatives, developing business and technical requirements documentation for co-located cross functional teams.
  • Assisted in the implementation of customer context labs to increase customer feedback channels, enhance analytics tracking and proactively identify and solve pain points in the competitive market.
  • Reconciled product and feature retirements within application to align with business objectives and further foster competitive market opportunities.
  • Facilitated the initial internalization and localization of application, working with international customers, cross-functional engineering teams, external vendors and internal legal.

Senior Product Manager, Catchfly Accelerator, CA Technologies

  • Coordinated and regulated the product life cycle of startup product (Catchfly) responsible for Android, iOS, and web platforms using agile driven execution, design thinking and scrum/kanban to determine market viability and strategy.
  • Worked daily with a co-located and distributed teams to execute product strategy, further roadmap development, commercialize product, and support team at conferences and industry events.
  • Championed lean startup methodologies as key influencer of product roadmap and platform deployment cycles to drive and deliver vision, innovation and market fit aligned to objective and key results.
  • Presented weekly demos and walkthroughs to cross-functional engineering, marketing, sales and customer success teams to ensure business alignment and effective communication.
  • Conducted market analysis and user interviews, gathering frequent qualitative and quantitative customer data to ensure viability of solution, understand customer challenges and ensure market alignment.

User Experience Partner & Offering Manager, Commerce Innovation Team, IBM

October 2015 - September 2016

  • Responsible for consulting and training Offering Managers within eCommerce, Merchandising, B2B, AML Compliance and Cognitive disciplines to facilitate in the development of new product offerings or deprecation of legacy offerings under the OM operating model.
  • Coached executive and stakeholders on business model development and intelligence, strategic planning and alignment, solution validation, market alignment and go to market strategy.
  • Facilitated workshops educating transforming teams on design thinking, agile transformation, digital readiness, and iterative software development life cycle development.
  • Developed intuitive user experiences via storyboarding, persona building, experience mapping, journey mapping, prototyping and other participatory methods to align cross-functional teams to vision and customer value.
  • Created product proposals for new and existing offerings providing cognitive and AI integration into products such as IBM Watson, The Weather Channel, REI, Toms, Lowes Hardware, Tiffany & Co., Nordstrom, etc.
  • Co-lead the IBM Commerce‚Äôs Sponsor User program, assisting in the recruitment and retention of customer user experience labs allowing participants to provide feedback on IBM software products.
  • Fostered the educational advocacy of Offering Management through the development of an online knowledge-base center educating IBM leaders on Offering Management discipline, Offering Management model, design thinking and agile best practices.

Cloud Infrastructure Lead Software Engineer, Cloud Services, IBM

January 2014 - October 2015

  • Served as Product Owner and agile scrum master of eight remote engineers rehauling the brand of SaaS acquisition (SoftLayer), leading new offering from refined concept and market fit to delivery within three-month duration.
  • Prepared and presented wireframes and prototypes to executives to ensure business requirements were met while delivering an intuitive user experience based on targeted demographics.
  • Facilitated agile sprint planning to ensure deadlines were met and any risks were proactively communicated and planned for.
  • Enhanced quality of code through implementing responsive design, advanced content management systems, third-party vendors and other resources to promote efficiency and performant code.
  • Assisted in the strategic planning and tactical development to develop milestones for the commercialization of IBM Cloud.

Domus Semo Sancus (DSS) Ltd. is an financial technology start-up company and IBM Watson Ecosystem Partner building tools to encourage financial inclusion and bridge the e-commerce divide. Responsible for assistance in concept and delivery of SafetyNet and Wowlet.

  • Responsible for the User Experience and Front End Development of www.safetynetkyc.com and www.semosancus.com.
  • Transition Photoshop mockups into functional usable UI components using HTML, CSS and JavaScript framework in MVC application to support backend code.
  • Identify market requirements and perform competitive analysis in order to discover competitive features and emerging innovative technologies to build upon.
  • Work with Engineering, Marketing and Sale teams to conduct product planning and life-cycle to achieve highly competitive application features.
  • Conduct A/B Testing and User Experience testing with external clients in order to drive continuous application improvements.
  • Ensure browser compatibility across supported platform and utilize development techniques to optimize page speed.

Front End Developer, Smashing Boxes

November 2012 - November 2013

  • Served as thought leader in user experience and front-end development; worked daily with a team of designers, developers, project managers, QA and customers to bring new web applications to market.
  • Lead initial project discoveries with clients and team to define goals and requirements to determine technology stack, personas, customer journey and feature sets.
  • Communicated development challenges and solutions to stakeholders assessing risks and dependencies throughout the software development lifecycle.
  • Prepared RFPs and pitched to potential clients for new development contracts in healthcare, eCommerce and innovation sector.
  • Developed cognitive game applications in SaaS business model under the direction of McKinney advertising agency, scaling application for international tractions and syndication in market.

Principal UI Engineer, Domus Semo Sancus

November 2014 - May 2016

Web Developer, SAS (Acquired rPath)

December 2011 - November 2012

  • Designed, developed and managed corporate websites and API integrations with Salesforce, RedHat and other third-party vendors in physical, virtual, and cloud environments.
  • Worked with cross-functional teams to establish processes for implementation and ongoing maintenance of websites and web applications, training teams on web standards and best practices to utilize collaboration resources.
  • Served as UX and UI lead for creation of digital and print materials for sales, networking, conferences and industry events to ensure enterprise level branding and market alignment.
  • Managed interns providing tasks, performance reviews and training on web development, analytics tracking and marketing best practices.

Education

Elon University
Master of Arts in Interactive Media
Graduated: May 2011


UNC Wilmington
Bachelors of Arts in English
Minor in Journalism & Leadership Studies
Graduated: December 2009


Certifications
SAFe 4 Agilist (SA)
Offering Product Owner
Offering Management Certification
Professional Writing Certification


Strengths

  • Lean-Agile Product Management
  • Lean Product Management
  • Development Management
  • Change Management
  • Customer Support
  • Marketing and Branding
  • Cross-functional Team Leadership
  • Analytics
  • Competitive Analysis
  • User Experience Design
  • User Interface Design
  • Wireframing/Prototyping
  • Full Stack Web Development
  • Mobile App Development
  • Usability Testing
  • Product Strategy
  • Digital Strategy

Volunteer

INTech
(Youth Enrichment Series)

INTech Scholars participate in a 5-day experience where they learn how to build websites. They are placed in teams in which they choose a social issue to focus on for their final product. In addition, Scholars network with women in the industry and participate in company tours.



Speaker YESICAN
(Youth Enrichment Series)

A 501(c)(3) non-profit organization, Youth Enrichment Series, Inc. is a faith-based, pre-college enrichment program for students in grades 3-12 and their families currently headquartered in Graham, NC.



Publications

Job Search Tips for a Jobless Recovery, McGill: A Virtual Tour, Brigham Young: A Virtual Tour, Admissions Tips from UC Irvine, Admissions Q&A: Minnesota, Yale: Admissions Q&A
All articles listed written for Bloomberg BusinessWeek